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COMPUTER SERVICES FREQUENTLY ASKED QUESTIONS

Here is a collection of some of the most commonly asked questions from our user community about computer technology offered at Gordon College. Click on a question below to display its corresponding answer.

Questions about . . .

General Computer / Network Access

• Where can I get access to a computer?
• What is a Gordon Network Account and how do I use it to logon to a lab computer?
• How do I change / reset my Network Password?
• How do I access my Gordon e-mail?
• How do I access my network "H:" drive from a Gordon PC

Internet Access

• What do I need to do to connect my computer to the Internet
  from a campus residence hall?
• Can I connect to the Internet on-campus using Wireless (Wi-Fi)?

Computer Lab Printing

• How do I print documents in campus computer labs?
• How does my printing account balance work?
• How do I add to my printing account balance?
• How do I receive a print job refund for unreadable output?
• How do I print Powerpoint slides off of the website?
• How do I duplex print (print on front and back of page) from a Gordon computer?

Troubleshooting Tips

• What can I do when PDF files do not open correctly or when my web browser displays a blank white screen after trying to open a PDF file via the Gordon website?

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